Tobler Physical Therapy at 2835 East Brown Road #101 in Mesa, Arizona

Customer Reviews about Tobler Physical Therapy

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  I was sent to Tobler Physical Therapy by my neurologist's PA for rotator cuffs and neck. I first had to check in with the front desk as they had already gotten my insurance information over the phone from me and called my insurance for my benefits. When I went up to the front desk, they told me that I had already met my deductible and that my payments would be 18.00 each visit. The first visit went pretty well, Lee evaluated me so that I could be put on a program. The second visit was different. The women therapists like to chat a lot. They seem to be more involved in what each of them had done over the weekend than what was going on with the patient. Even though a routine had been planned for me, they rarely followed it. I would stand around in between exercises waiting for them to finish their conversations. They acted like I should know everything and on what setting I should do every exercise after just the first visit. They NEVER watched me do my exercises to make sure that I was doing them right. I would have to tell them that it hurts and I can't do this. This happened each and every week, 2 times a week. One day they heard that the owner was coming. Boy did they get busy then. Lee decided that I wasn't making much progress and recommended that I allow him to adjust my neck. I couldn't believe what I was hearing. I told him that Dr. Fitzpatrick, the first neurologist that evaluated me, told me that I was never to have another adjustment of any kind because of the 5 deteriorated discs in my neck, C3, C4, C5, C6 and C7 as it could be very dangerous. I brought my MRI for Lee to see. I didn't feel that they took me very seriously, I guess they think they know better than Barrows. I paid my 18.00 each visit thinking each time that it wasn't even worth that. I stopped going after 11 visits. Then I received a phone call from their billing department in Georgia?? telling me that my insurance did not pay as I had NOT met my deductible yet. What??? They told me that I now owe over 600.00!! Not for this unprofessional service! 18.00 was too much! I have since had surgery on my right rotator cuff for torn rotator cuff, bicep tendon torn 90%, torn sub scapula tendon and two others that were torn. I have every color twine, 2 titanium anchors and 2 plastic anchors in my shoulder. My left shoulder is just as bad and I am scheduled for surgery on June 28th. I guess that if they were watching me do my exercises, they have noticed!!! After my surgery I went to Dynamic Rehab off of Higley Rd by Banner Hospital. They are absolutely great!! They are professional and they WATCH me! They can tell when I am not carrying myself right and where the problem is. Again they observe and help! I cannot stress enough the unprofessionalism of Tobler Physical Therapy and I wouldn't recommend them to anyone. What a joke! I told my neurologist Dr. Yeung and he said he wouldn't pay either. If you want a good physical rehab, DON'T go here, you will be worse when they get done with you than you were when you went in like I was!
  January 26, 2017

  by Carol Arbuthnot

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